Despite growing complaints over Ola Electric’s after-sales and services, Bhavish Aggarwal introduced the company’s HyperService for clients. At the moment, Ola Electric runs 500 service centres in addition to about 800 retailers. Ola intends to increase the number of its service centers to 1,000 by December in light of this. In order to promptly handle scooter issues, this extension is required. It is anticipated that the new service centers will speed up consumer complaint resolution and lessen present service delays.
The company is introducing an AI-powered maintenance and diagnostics system to further enhance its service capabilities. This system will be rolled out with the MoveOS 5 update in October. AI technology will allow for proactive maintenance and remote diagnostics, helping to identify and resolve issues before they escalate. This system also supports doorstep maintenance.
Ola Electric Service Promise
Ola claims a one-day resolution, however this could put further burden on an already overloaded service network. If these promises are not fulfilled, customers might become even more irate, especially considering how many service complaints are filed each month. Ola is taking a very different tack when it comes to customer service with its new efforts, which include growing its service network and introducing AI-powered diagnostics.
But the way these initiatives are carried out and the programs’ long-term viability and durability will determine how successful they are. While building up service centers and training mechanics are important first measures, tackling underlying service issues will necessitate a more thorough overhaul of entire service plan. Company will focus its efforts on improving its services after the MoveOS 5 upgrade launches in October.
Ola’s electric scooters should see additional features and enhancements with this update, especially in terms of maintenance and diagnostics. Customer feedback will be critical in establishing the viability of new service architecture as it rolls out these improvements. Ola Hyper Service is intended to give its users greater ease, quickness, and accessibility.
The true test, though, will be how well these measures work to solve the current service issues and enhance the general consumer experience.
